Alan Patrick bemoans Amazon’s continued use of City Link delivery services, and I sympathise. Royal Mail, while not perfect, has the benefit of local delivery offices and will happily redeliver things to alternative addresses (or Post Offices for pickup during office hours if you’re miles from an office).
On the other hand, while my experiences with City Link haven’t been as bad as Alan’s, I’ve never felt like my deliveries were being handled with a great degree of competence. Certainly the concept of customer service seems to elude them.
In a way, it’s a hostage scenario – Amazon doesn’t allow you to specify a delivery partner, and so you’re essentially stuck with their choice. City Link have no incentive to help the people they deliver to, as they’re paid by Amazon, not the recipients. Amazon are unlikely to axe City Link until the volume of complaints warrants an investigation.
Could be tricky. In the meantime, it seems that they use Royal Mail for Amazon Prime shipments, so I should escape the ‘services’ of City Link for the time being.